FAQs

What areas do Cross Rental Services Group cover?
We can supply HVAC and temperature control units and refrigeration and other catering equipment to the UK and Ireland, across our two divisions.

How long can I rent for?
We offer flexible rental contracts, which can range from a single day to 12 months and beyond depending on the type of product you wish to hire. If you get in touch with us, a member of our sales team will tailor a rental package that suits your exact needs.

Are there any up-front costs to pay?
Yes, there are. We require full payment prior to delivery if you hire a fridge on a short-term basis (up to 12 weeks). For longer-term rental contracts, we require the first month's payments plus full transport costs in advance. If you are a new customer ordering for the first time on a long term contract, we require the first three (3) months' payments in full plus full transport costs in advance of delivery.

Can I purchase equipment at the end of my contract?
We are primarily a rental company, but we do offer purchase options if requested at the end of the hire period. Contact our sales department for a quotation when your contract is up for renewal.

Is insurance included within a rental contract?
Yes – with our optional damage waiver insurance. This small extra charge can be taken at the hire contract stage and it will cover you against any accidental damage (beyond standard wear & tear) that might occur during the hire period.

Can I exchange my equipment for a newer model at the end of my contract?
If you hire equipment from us for longer than 36 months, then the answer is yes! We provide our long-term customers the option to exchange for a newer model at the end of the contract agreement, or you can continue renting your existing equipment at a reduced monthly rate. This is subject to transport costs and terms and conditions.

Will I be supplied with brand new hire equipment?
We can’t promise brand new equipment to all customers (unless specified at quote stage), however all the hire equipment we provide is high quality, fully cleaned, repaired and tested prior to delivery. For longer-term hire contracts we can provide options for new, nearly new and refurbished equipment.

Do you supply domestic hire equipment for home use?
We only supply high-quality commercial refrigeration and catering equipment for commercial use rather than domestic appliances.

Where can I find out the exact specifications of my equipment?
We include specification sheets for each product online and we also send these with the original quotation. If you can’t find the information you require then please speak to a member of our technical team.

Do you allow customers to transport the equipment using their own vehicles?
Only under special circumstances and we generally deliver and collect all of our rental equipment to ensure it arrives undamaged and returns to our warehouse in the same condition.

I can’t find the product I wish to hire on your website. Can you help?
Our website shows our core range of rental products, but do call us if you can’t find what you’re looking for and we’ll be happy to discuss your exact needs with you.

Do you offer a full cabinet branding service?
Yes – we can provide a free mock-up visual that shows your branding on your chosen fridge or freezer! We can also arrange the printing and vinyl fitting on request and at an additional cost.

Do I have to pay for any service costs during the rental period?
No – all refrigeration and catering equipment hire contracts come with a full service warranty for the entire duration of the contract. We cover any labour or parts costs required in the event of a breakdown during that time.

If my unit breaks down, how long does it usually take for an engineer to arrive on site?
We aim to have an engineer on site within 2 working days after we receive a service call, unless the problem can be resolved over the phone following our trouble-shooting guides.

What is the procedure for logging service calls?
You will find our dedicated service number on your hire equipment. Call this number and provide us with the cabinet serial number and we’ll arrange for a local engineer to come and investigate the problem if it can’t be resolved over the phone.

If my unit cannot be fixed by your engineer, will it be replaced?
In the unlikely event of a fridge being condemned by a qualified engineer, Cross Rental Services will arrange for a replacement unit to be provided at no extra cost to the customer.

Can you provide any advice prior to delivery of the hire equipment?
Before we deliver any equipment, please let us know if there are any obstructions that could pose a problem – e.g. parking restrictions for articulated vehicles; narrow doorways; steps, lifts or stairs etc. If you provide us with these details at the order stage, we’ll make sure your delivery goes as smoothly as possible.

Can I arrange my own transport?
We deliver and collect all our rental equipment because we have staff who are fully trained to transport delicate refrigeration and catering equipment.

How long does it take to deliver after an order is placed?
After an order is placed and the necessary paperwork is complete, Cross Rental Services usually deliver within 3-5 working days. This is subject to stock availability and the equipment required.

What days do you deliver and collect equipment?
Our drivers can deliver to and collect from areas across the UK and Ireland between Mondays and Fridays, excluding bank holidays. Please call us on 0800 148 8075 (UK) or 1800 846 846 (IRL) and we’ll let you know what days we can deliver to your area.

What time shall I expect the unit to arrive?
We deliver and collect hire equipment between the hours of 09:00 and 17:00 unless specified at the order stage. If you require delivery and/or collection at a specific time or out-of-hours let us know your preferred times when placing an order and we’ll do our utmost to meet these times (may subject to surcharges). We can usually provide a rough ETA 24 hours prior to delivery/collection and can ask the driver to call you an hour in advance if requested.

What types of refrigeration and catering equipment do you offer for rent?
We offer a wide range of products for events – the products can be viewed here or in our online brochure (with links)

How can I determine the right size and quantity of equipment needed for my event?
Call or email us and we will be happy to discuss your individual needs. We have a huge amount of experience in the events industry and understand the unique requirements of displaying many types of food products.

Are your refrigeration units suitable for both indoor and outdoor events?
All our refrigeration & catering equipment with the exception of coldrooms and containers must be covered at all times to protect it from the elements. If it is an outdoor event and marquees are being used, you must ensure that the floor and marquee is complete before delivery. Call us today to discuss your specific requirements.

What are the power requirements for the equipment?
Most of our event’s equipment works on single phase. We do have products, such as ovens, that require 3 phase electric, view our events brochure to see power requirements of each unit. Or call to discuss your specific requirements and we can help you map out the power requirement and outlets needed for your stand or space.

Do you provide delivery, setup, and pickup services for the rented equipment?
Yes. For Health and Safety and to comply with event organisers set up we deliver the units on site on a date specified by the event or exhibition organiser and then remove them after the show. Delivering to your stand and setting the units in place also ensures that are units are not damaged. You will need to stock and remove stock from the units at the end of the show. For international events we ship all the units ahead of time to ensure they arrive on time.

Is there a minimum or maximum rental period?
The rental period will be determined by the length of the show you are attending.

What is the rental cost and are there any additional fees?
The rental cost will vary depending on equipment needed and how long they are required, however all quoted prices from our team will include delivery and collection and there are no hidden charges.

Do you have a minimum order value?
Yes, the minimum order value for an event must be €500 / £500.

Is there a deposit required, and what are your payment terms?
Full payment of your order is required in advance of dispatch. If you cancel an order within 7 working days of the delivery date the full balance of order will still be due.

Do you offer technical support or assistance during the rental period?
Yes. If there is an issue with the equipment simply contact your sales rep to report it and they will log a call to have an engineer attend. Depending on the location of the event please allow up to 4 working hours.

Can I make changes to my rental order after it has been confirmed?
Provided it is seven (7) working days prior to the delivery date, changes to the order should be fine. Please contact to discuss.

Are there any restrictions on where the equipment can be used or installed?
Once the equipment has been delivered to the event, it is your responsibility to ensure the items are kept in a secure location and covered from the elements at all times. You should not relocate the equipment without discussion with your account manager.

What is the cancellation policy if I need to cancel or modify my order?
If you cancel an order within 7 working days of the delivery date the full balance of order will still be due.

Are there any special requirements for insurance or liability coverage?
We offer a damage waiver / insurance with each order which is charged at 7.5%. This covers you against damage to the unit to the cost of €3000 / £3000. If you choose not to avail of this damage waiver, then you will be liable for any repair costs if the unit is damaged. If the equipment is lost while in your procession, then you will be liable for the replacement value.

I am looking at attending 2 events in London & Dubai this year, are you able to help me with this? They would need to be branded too.
We have a distribution warehouse in Dublin and Warrington and regularly supply events all over the UK and Ireland. In addition, we support many customers at international events throughout the year, including Gulfoods in Dubai, Sial Paris, Anuga Cologne. Where possible we try to keep the branded customers units in storage if attending multiple events, to use again at their next event.

Are there any additional services or add-ons available, such as customisation?
We offer a promotional branding service on many of products. Link to promo page

What condition will the hire products arrive in?
All products will be delivered onsite ready for immediate use. All our electrical equipment is thoroughly checked and PAT tested prior to dispatch. We shrink wrap all the units to protect them in transit and to maintain any specialised branding.

How far in advance do I need to book the equipment for my event?
Booking deadline is 14 working days prior to event.

I am a member of the public and just want to hire some items for a family event at home. Is this possible?
No. Our company just offers a business-to-business (B2B) rental. We do not provide equipment for domestic use.