We're proud of our network of strategically located service engineers and all our service professionals are equipped with a full set of commonly used parts. This means our engineers can fix many breakdowns on the spot and we don't charge extra for service because we're so confident in the quality of our equipment.
Our successful service program is well-organised, scheduled, and includes defined operational procedures, hazard controls, and trained personnel. A full labour and parts warranty is included under the terms of our unique rental packages. It means we offer value for money that's unparalleled in our industry. We service all our equipment when off-hire and this is a proven method of cutting on-site calls to a minimum. After many decades in the business, we know that prevention is the best cure.
Our equipment hire service cover:
- In the event of a breakdown, we will have an engineer on site as quickly as possible.
- Our team of fully qualified technicians are well-presented and show the highest levels of professionalism.
- Our engineers receive ongoing training and remain up to date with the latest refrigeration and catering equipment technologies.
- We equip our vehicles with the most commonly used spare parts, and we also have a full stock of spares to back this up.
- We make sure all engineers are trained in providing on-site product operation guidance.
- We never charge customers for the breakdown of rental equipment.
- If we cannot repair faulty equipment on site, we will exchange it for working like-for-like equipment at no extra cost to the customer.
- Our team of engineers hold various industry certifications, such as F-Gas certification.
- We have obtained accreditations from multiple industry organisations in the UK and Ireland, including SafeHire.
- We provide PAT testing services on all our portable electrical equipment to ensure compliance with safety regulations.
Temperature Control
Our Temperature Control Division prioritises onsite support for our bespoke built boilers, heating, and cooling equipment. Each office location in UK & Ireland, offers a comprehensive range of installation, servicing, and maintenance options, ensuring that our equipment operates at maximum efficiency with minimal downtime. In addition to routine maintenance, we also provide an emergency breakdown service, available 24/7, staffed with experienced engineers to respond to urgent calls. Customers can rely on our business to provide reliable and professional service for all their boiler and HVAC equipment needs. We take equipment testing seriously to ensure worker safety and extend the lifespan of our temperature control commercial equipment.
Refrigeration & Catering
Unscheduled breakdowns can have a catastrophic impact on businesses operating in the food industry, that rely on refrigeration & catering equipment. Here at Cross Rentals Services – Refrigeration & Catering, we understand that regular servicing and maintenance of this equipment ensures optimal functionality and prevents costly disruptions to business operations. We offer short- and medium-term equipment hires to ensure your business operations are not affected by unexpected equipment breakdowns. Our network of engineers are also available 24/7, throughout the UK and Ireland should an emergency arise.