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Remote monitoring
What we offer
Remote Monitoring Services thoughout your hire period
From boiler and chiller performance to fuel tank levels, our telemetry systems provide access to operating data and automatic fault notifications. The information available depends on the equipment and monitoring system installed.
Boiler & Chiller Monitoring
Monitor power supply, flow and return water temperatures, pump speed and equipment faults remotely. Operating data can be viewed through the web portal, with historical information available for reporting and fault investigation.
Fuel Tank Monitoring
SmartGuard fuel telemetry provides remote fuel level readings, low-level alarms and visibility of fuel consumption. Multiple tanks can be monitored throughout the hire period, helping you plan deliveries around actual usage.
Fault Notifications
Receive automatic fault notifications by email, with SMS alerts available where configured. These alerts provide visibility of equipment issues so the designated team can arrange the appropriate response.
Live Data Reporting
View operating parameters remotely and review historical information where available. This supports equipment performance checks, remote diagnostics and investigation of reported faults.
Room Temperature Monitoring
Multiple room temperature probes can be installed where close temperature control is required. This is particularly relevant for critical climate-controlled storage applications.
Remote Burner Resets
Compatible boiler systems can allow the burner to be reset remotely following a lockout. Where suitable, this can restore operation without an engineer needing to attend site.
Boiler & Chiller Telemetry
Monitor Equipment Performance Remotely
Remote telemetry provides access to key operating parameters on compatible boiler and chiller hire systems. Information can be viewed through the web portal, allowing performance to be checked without attending site.
Fault alarms are displayed to support remote diagnostics, while historical operating information can be reviewed where required.
Monitoring includes:
- Power supply
- Flow and return water temperatures
- Pump speed
- Equipment fault notifications
- Historical operating data
- Room temperatures where additional probes are installed.
Fuel Tank Telemetry
Keep Track of Fuel Levels Without Attending Site
SmartGuard fuel monitoring can be provided with our fuel tank hire range. The system uses a wireless, battery-powered probe to monitor fuel levels remotely, with readings accessible through an online portal. Low-level alarms can be configured to trigger notifications when fuel reaches a specified level.
Additional alerts can identify sudden drops in fuel level or possible water contamination.
Customers can access telemetry information through a web browser, making it easier to review fuel usage and plan replenishment during the hire period.
SmartGuard monitoring features:
- Fuel level monitoring
- Customisable low-level alarms
- Sudden fuel level drop alerts
- Fuel contamination alerts
- Estimated remaining days of fuel
- Exportable monitoring data and reports.
Benefits of Remote Monitoring
Better Visibility of Equipment Performance and Fuel Usage
Access live operating parameters through a web portal, reducing the need to attend site simply to check equipment readings.
Automatic notifications and fault alarms provide visibility of reported equipment issues and support the appropriate response.
Historical data helps with performance checks, fault investigation and understanding changes in operating conditions.
Monitor fuel levels and consumption to support delivery planning and reduce the risk of unexpected low fuel levels.
Additional room probes provide temperature monitoring for applications where conditions need to be closely controlled.
Access information for multiple monitored units or fuel tanks through the relevant telemetry portal.
Got a question?
Frequently Asked Questions
What is remote telemetry?
Remote telemetry allows operating information from compatible hire equipment to be viewed remotely through a web portal. Depending on the system installed, this can include temperatures, power supply, pump speed, fuel levels and fault notifications.
Can remote telemetry be installed on hired boilers and chillers?
Yes. Remote telemetry can be installed on compatible boiler and chiller hire systems. The monitoring equipment and available parameters depend on the installation.
What information can be monitored?
Boiler and chiller telemetry can monitor power supply, flow and return water temperatures, pump speed and fault notifications. Additional room temperature probes can be installed where close temperature control is required.
Can I monitor fuel tank levels remotely?
Yes. SmartGuard fuel telemetry provides remote fuel level monitoring, low-level alarms, estimated remaining fuel and additional alerts for sudden fuel level drops or possible contamination.
How do I access telemetry information?
Monitoring information is accessed through the relevant online portal. Customers with SmartGuard fuel tank telemetry can log in using a web browser to view their data.
Will I receive an alert if a fault occurs?
Automatic fault notifications can be sent by email, with SMS available where configured. Alerts are sent to designated recipients. Telemetry alerts do not constitute a continuously staffed monitoring service.
Can telemetry help manage fuel deliveries?
Yes. Monitoring fuel levels and usage can help plan replenishment around actual consumption. Cross Rental Services also offers fuel management and top-up services alongside its hire equipment.
Can a boiler be reset remotely?
Compatible boiler telemetry systems can allow remote burner resets following a lockout. Whether this is possible depends on the boiler and installation.
Need Remote Monitoring for Your Hire Equipment?
Whether you're hiring a boiler, chiller or fuel tank, speak to our team about the telemetry options available for your installation. We can advise on equipment compatibility, monitored parameters and the options for accessing operating data remotely.
Real-world results
Case Studies
7 February 2026
Rapid Dry Air Cooler Replacement
An independent waste management and energy-from-waste facility experienced a failure of a critical dry air cooler that had reached the end of its service life.
6 February 2026
Refrigeration & Catering
Kew Gardens’ world-famous Palm House is one of the most iconic glasshouses in London and a vital part of the Gardens’ global plant conservation work.
5 February 2026
Anaerobic Digestion Plant Boiler Support
An operational anaerobic digestion plant was experiencing persistent issues maintaining consistent heat within its BIO furnaces.